Help for hosts
Check-ins & Stays
FAQs - Guest check-in featureWhat should I do if I cannot reach my guest?How Do I Contact Guests Before Their Arrival for Airbnb and Booking.com reservations?How Do I Contact Guests Before Their Arrival for Holidu reservations?Can I Change the Dates of an Upcoming Reservation?If I reply to the email from Holidu stating my guest provided information, will my guest receive it?When are infants overcapacity allowed in a reservation?
Booking Cancellation
How can I request a booking cancellation?What Are the Fees and Consequences for Cancelling a Booking.com reservation?What Happens If a Guest Cancels Their Booking?What Are the Fees and Consequences for Cancelling an Airbnb Booking?What Are the Fees and Consequences for Cancelling a Holidu Booking?Can I Cancel a Booking Due to an Emergency?What Are the Fees and Consequences for Cancelling a VRBO Booking?Why did the guest cancel the booking?Understanding Airbnb’s Refund Policies
Reviews
Review Guidelines for HostsHow Can I Review My Guest for a Holidu booking?How Can I Review My Guest for an Airbnb and VRBO booking?How does Booking.com calculate the review score?Can I Respond to a Guest Review for an Airbnb and Booking.com reservation?How to Write a Review Response (With Examples & FAQs)Can I Respond to a Guest Review for a Holidu reservation?Can I Respond to a Guest Review for a VRBO reservation?How and when can I see the review my guest left?Can I Delete a Guest Review?How to Get Good Reviews: A Guide for Holidu HostsWhy Are Reviews Important?Why Didn’t My Guest Leave a Comment?
My Holidu Account
How to connect your Holidu website to your own domain?Who is my account manager and how can I contact them?How to Connect to ErtzaintzaHow can I recommend a friend to Holidu Hosts?What do I get if my friend also starts using Holidu Hosts?How can you access your account?Where can you see your Holidu Agreement?How can you reset your password?How can you modify your account information?How do you cancel your Holidu contract?How can I receive notifications from Holidu on my device?What to do if I have issues logging in?How to Connect to Mossos d'EsquadraHow to Connect to SES.HOSPEDAJESHow to connect your property to AVS (Germany)How to Deactivate Your Holidu Account & What Happens NextHow to Change the Property Owner
Managing your Listings
Useful templates for hostsThese are the amenities guests ask our Customer Service about the most before bookingWhere can I find the list of Distribution Channels? (French Properties)How do I access my bookings?How can I add/delete a manual calendar block?How do I permanently remove my property?How can I change my cancellation policy?How do I update or edit my listing's information?How can I edit my property's description?How can I activate my homeowner website?How to manage photos for my property?How can I add/delete an iCal calendar?How can you manage your collaborators?How do I configure an iCal/sync to connect my calendar with other platforms?Benefits of instant bookingsHow can I edit the address?How to Collect a Security DepositAvoiding Overbookings: Essential Tips for Holidu HostsDistribution Channel: HomeToGo – How Does It Work?Embracing Inclusivity in Hosting: Welcoming Guests from All BackgroundsConnecting Feratel Deskline to HoliduWhere can I find the list of Distribution Channels? (All languages except French)Organic welcome baskets Why are there dates in red in my calendar?Distribution Channel: Check24 – How Does It Work?What are the Host Responsibilities?What is an iCal synchronisation?
Assistance with a Reservation Issue
Who can I contact when there is an emergency? Who can I contact on the weekend? How to handle a booking modification directly in my Holidu Account?How to Handle Guest Complaints?How can I report damage caused by a guest for non-Airbnb bookings?How can I report damage caused by a guest of an Airbnb reservation?How can I get support with an on-site emergency?What Can I Do if My Guest Violates the House Rules?What to do if a Guest Complains After Check-in?
Taxes and Regulations
How can I get my Certificazione Unica report?How to get ready for Upcoming Changes to Vacation Rental Laws in the Canary Islands? New Vacation Rental Regulations in the Canary Islands - FAQFrench ELAN Regulation (Évolution du Logement, de l’Aménagement et du Numérique)Greek Regulations on Short-Term Rentals (STR)What is the Land Registration Number for Italian Properties (LRN)?Guest Check-in Feature in ItalyStatistical Reporting in Italy – A Simple Guide for HostsFAQ - Land Registration Number for Italian Properties (LRN)French City Tax (Taxe de Séjour)What exactly is Modelo 238 (OLD modelo 179)?CIN - National Identification Code for Italian PropertiesTax returnReal Decreto 933/2021: Guest Registration in SpainDAC7 FAQWhat is Cedolare Secca for Italian Properties?What is the Unique Registration Number NRA and how does it affect my listing in Spain?Connect your Holidu account with the local authorityFAQ - National Identification code (CIN) for Italian PropertiesWhat is VAT?
Earnings and Payouts
When will you receive your payment for a reservation?How is your payout calculated?Where can you see your invoices?How much commission does Holidu charge per booking?What should I do if my guest is requesting an invoice?When and how is the onboarding fee charged?Why is my payment still pending after my guest cancelled a non-refundable booking?
Account Verification
How do I verify my account as a private host?How do I verify my account as a company?How do I verify my account as an incorporated partnership (GbR or Grundstücksgemeinschaften) ?Why do I need to verify my account?How do I change my bank details? (Non verified accounts by Adyen)How do I change my bank details? (Verified accounts by Adyen)Account Verification - Frequently Asked Questions
Listing Configuration
What is the Holidu Host Website?How to Use the Host Website Booking Widget How to add and configure a Security DepositWhy did I receive a booking with a shorter stay than the minimum length of stay I had configured?What is the “Flexible stays” feature?How do I set up check-in and check-out day restrictions for my property?How Can I Copy Prices for a New Season?Can I set different prices for weekends and holidays?How to create and customize your Host Website?Boost Your Bookings with Discounts and Short StaysWhere can I configure amenities?Security devices and CCTVHow can I add arrival instructions?Service AnimalsEco Badge – How to Get It for Your PropertyHow can I set up discounts in my account?Can I change the name of my property?What should be included in my property’s description? What do guests ask about the most?How can I update my pricing & seasons?How can I set extra fees?