Help for hosts
Your Account
Introducing the Holidu Star Host Program: Stand Out and ShineStep by Step Account Verification (KYC) PDF guidesHow to connect your property to AVS (Germany)Account Verification- Step-by-Step Guide for CompaniesHow to connect to SEF/SIBA (Portugal)?How to obtain a vacation rental license - FranceHow to obtain a vacation rental license - SpainCancellation Policy configuration: where to find it, and how to edit itWhere to find the list of Distribution ChannelsHow can I activate my homeowner website?Bookiply to Holidu rebranding information and FAQsHow to change the language of my accountHow can I change my password?How can I change my cancellation policy?What is the Holidu Referral Program?Benefits of instant bookingsDistribution channel HomeToGo - how does it work? How do I access my Holidu account?How to Connect to Mossos d'EsquadraHow to Connect to ErtzaintzaIssue Logging InHow can I remove my property from the Holidu platform?How to Connect to SES.HOSPEDAJESHow can I change the property ownerHost ResponsibilitiesHow to obtain a vacation rental license - PortugalConnect your Holidu account with the local authorityFAQs - Guest check-in featureDistribution channel Check24 - how does it work?How can I receive notifications from Holidu on my device?How can I include or change a collaborator?How can I list my property? I forgot my password, how do I recover it?Best PriceReal Decreto 933/2021: Guest Registration in SpainHow to modify my account details?Avoiding Overbookings: Essential Tips for Holidu HostsAccount Verification- Step-by-Step Guide for Individual / Sole ProprietorBoost Your Bookings with Discounts and Short StaysAccount Verification - Frequently asked questionsHow can I activate my homeowner website? How do I access my agreement with Holidu?How to Get Good Reviews: A Guide for Holidu HostsHow can I change my bank details?
Payments & Invoices
What should I do if some of this data changes in the future?Where do I find the data that Holidu needs from me?Tax returnFrench TaxCedolare secca or alternative tax regimeWhat is Aircover and how does it work?What information is Holidu required to report to the Tax Agency under Modelo 179?Why does Holidu need to send this data to the tax authorities?My property is in Spain, but I am not a Spanish resident. Does this apply to me?What exactly is Modelo 179?Do I as a homeowner need to fill this Modelo?When will I receive my payout?DAC7 FAQHow to Collect a Security DepositWill Holidu use my tax information for any other purposes? Where can I download my invoices?My guest is requesting an invoice, what do I need to do?All you need to know about VATCommission invoiceWhy was my payout amount reduced?Why is Holidu sharing my personal information with the Tax Agency?Managing & Claiming Security DepositsIs the cleaning fee included in the payout?If I deactivate my Holidu account now, will my data still be shared?Does this affect my declaration of income taxes?How to add and configure a Security DepositWhen and how is the onboarding fee charged?My guest cancelled a non refundable booking, my payment is pending. What does this mean? A certain amount is being deducted, what is this amount?
Pricing, Fees & Minimum Stay
Why did I receive a booking with a shorter stay than the minimum length of stay I had configured?Setting Up Check-in and Check-out Day Restrictions for Your PropertyExtra feesHow can I create a new season? How can I create a new season?Non-configurable fees How can I copy prices for a new season?How can I modify my prices?Can I set different prices for weekends and holidays?How can I activate/deactivate a discount in my account?
Description Changes
Security devices and CCTVEco BadgeHow can I change or modify my property’s amenities?What should be included in my property’s description? What do guests ask about the most?Holidu Professional PhotosHow can I request a change to my property description text?How to Update Photos of Your PropertyThese are the amenities guests ask our Customer Service about the most before bookingCan I change the name of my property?
Reservations
Most common guest complaints and how to address themHow do I access my bookings?How can I review the cancellation policy in my agreement with Holidu?What is the “Flexible stays” feature?How to Request a Reservation CancellationHandling Guest ComplaintsWhat is the cancellation penalty?Handling Guest ComplaintsAirbnb refund policiesWhy did the guest cancel the booking?Force MajeureWhat do I do in case of an urgent situation?What can I do if my guest violates the house rules? I have an emergency and can’t host a booking, what can I do?Guest complains after check-inCancellations due to unforeseeable circumstances (force majeure)
Reviews
Replying to Reviews from Booking.com & AirbnbHow does Booking.com calculate the review score?What is the importance of a review? How and when can I see the review my guest left? Can I write a review for my guest?Can I answer a review left by my guest?Can I delete a review left by a guest? My guest left a bad review, what can I do?My guest wants to leave me a review, what must he/she do? Why didn’t my guest leave a comment?
Additional Information
French ELAN Regulation (Évolution du Logement, de l’Aménagement et du Numérique)Embracing Inclusivity in Hosting: Welcoming Guests from All BackgroundsSpanish drought 2024Service AnimalsGreek Regulations on Short-Term Rentals (STR)CIN - National Identification Code (Italy)FAQ - National Identification code (CIN)Infants overcapacityOrganic welcome baskets Useful templates for hostsProcessing fee updateFAQ - Land Registration Number for Italian Properties (LRN)What is the Land Registration Number for Italian Properties (LRN)?