What should I do if I cannot reach my guest?
If you’ve attempted to contact your guest through the provided methods but are still unable to reach them, follow these steps to resolve the issue:
1. Double-Check the Contact Details
- Log into your Holidu host account: Log in for hosts.
- Go to the Bookings section (located in the top right-hand corner) and ensure the contact details you are using (phone number, WhatsApp, or email) match those provided in the booking.
2. Try Multiple Methods
- WhatsApp: Send a quick message to the guest using the phone number provided.
- Call: If they don’t respond to WhatsApp, try giving them a call.
- Email: If an email address is available, email them.
3. Contact Us
If you’re still unable to reach your guest and their check-in is within the next 7 days, let us know!
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