Help centre for guests
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Frequently asked questions
Guests · Trust
How can I find Holidu on Social Media?
Follow us on Facebook, Instagram, and Twitter. You can look forward to insider travel tips, stunning photos, lotteries, and interesting information on holidays in a holiday rental.Guests · Trust
Which providers are being compared on Holidu?
We constantly work on our goal to compare all providers available on the internet transparently. Before a provider can be added to our page, it is checked and integrated with care. Moreover, we ensure that it is a trustworthy and reliable booking site. We have regular contact with all our providers and take a proper contractual relationship with commission agreement as the basis for our collaboration.Guests · Trust
Why can I trust Holidu?
Holidu is an international company, located in Munich, which was founded by brothers, Johannes and Michael Siebers, in 2014. Holidu only collaborates with trustworthy booking sites that are characterized by their quality and service. In 2015, Holidu was honored by the magazine “Guter Rat” as the best search engine for holiday homes and apartments. You can find reviews of our users on Trustpilot. If you want to talk to one of our employees personally, please feel free to call or send us an e-mail. Our friendly international team in Munich will be happy to help you.Guests · Trust
Why should I trust Holidu?
Holidu is an international company located in Munich and was founded by brothers Johannes and Michael Siebers in 2014. In 2015, Holidu was awarded the best search engine for holiday homes and apartments by the magazine Guter Rat. You can find reviews of our users on Trustpilot. Although we do not manage the properties directly, we thoroughly verify all of our partners and provide professionally managed properties only. We recommend that you carefully read through the Terms and Conditions of both companies (Holidu and our partner’s), before going through with the booking. You can find them at the bottom of the booking page. Before making any payment, you will receive an email from us and another from our partner managing the property. Our email includes the contact information of our partner and you will be able to obtain more details about your stay by contacting them directly. If you still have questions, please contact us at service@holidu.com. We will be happy to assist you!Guests · Trust
How does Holidu work?
We browse more than 100 booking sites for you to find holiday homes at the best price possible. We bundle all offered prices in a transparent overview. As soon as you find an accommodation you like, click on offer. You can either book directly on Holidu, or you will be redirected to the respective booking site where you can finalize your booking. This service is completely free of charge for you. We use image recognition to enable the price comparison between different rental providers.Guests · Price
What is a security deposit for reservation platforms excluding Airbnb?
Understanding the Security DepositA security deposit is a guarantee amount that hosts may require from guests to cover potential damages to the property during their stay. This deposit is set by the host and is separate from the total booking price. If no damages occur, the deposit is refunded at check-out or within a maximum of 14 days after check-out.Security Deposits on booking platforms (Except Airbnb)For bookings made through platforms other than Airbnb, the security deposit policy varies. Here’s what you need to know:Deposit Requirement: Some booking platforms allow hosts to request a security deposit, which guests may need to pay before check-in.Collection Process: The method of collecting the deposit depends on the platform and host. It could be charged at the time of booking, held as a pre-authorization on your credit card, or collected upon arrival.Refund Process: If no damages occur, the deposit is refunded according to the host’s policy, usually at check-out or within 14 days after check-out.What You Need to KnowDeposit Terms Vary: Each platform has its own policies regarding security deposits, so it’s important to review the details before booking.Communication with the Host: Your host should inform you in advance about the deposit amount, collection method, and refund process.Responsible Stay: Treating the property with care ensures you get your deposit back without any issues.What happens if there are damages?If any accidental damage occurs during your stay, here’s what you should do:Inform Your Host Immediately: Let your host know as soon as possible about any damages.Understand the Claim Process: The host may use the security deposit to cover repair costs. They are required to provide documentation, such as photos or invoices.Discuss a Resolution: Many issues can be resolved amicably by discussing the situation with your host.Review Platform Policies: If there’s a dispute, please contact Holidu Support.If you have any concerns about a security deposit or a damage claim, we recommend reviewing the host’s policy and the booking platform’s terms for further details.Stay Worry-Free and Enjoy Your Trip!Most stays go smoothly, and security deposits are rarely an issue. Just take care of the place like it’s your own, and you’ll have nothing to worry about. Happy travel!Do you want to contact us?
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