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Find answers to Frequently Asked Questions

Frequently asked questions

Search basics

Can I bring my dog or other pets?

To only see pet-friendly accommodation, please activate the corresponding filter. First select your destination and select the field Pets allowed in the filter Facilities. If pets are allowed on a property, only one dog can be brought along. Our partner Bookiply generally allows 2 dogs, unless otherwise stated. Exceptions must be mentioned in the description or on the booking page. We recommend that you always enquire about this before booking, otherwise there may be cancellation charges if only one pet is allowed. You can also find special information in the property descriptions of the respective accommodation. In general, only dogs are allowed, unless otherwise mentioned in the description. Exceptions for e.g. cats, rabbits, birds or fish etc. must always be requested before booking. You can contact our customer service via this online contact form.
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Bookings

Information about Covid-19 / Coronavirus

Dear Traveller, We would like to support you with any questions you may have about the possible impacts of Covid-19 on your planned travel. Find a good source for information about current developments in the US, but also other countries is:https://www.cdc.gov/coronavirus/2019-ncov/index.html. Please check the current regulations in the travel destination before booking. If you wish to cancel or change your booking, we recommend booking your accommodation with the option of a free cancellation. You can easily find these offers on Holidu by clicking on the filter Free cancellation. As a search engine, we refer bookings to holiday home providers such as Novasol, HRS or e-domizil. If you cannot travel due to Corona restrictions, your booking provider will usually offer a free rebooking. Please send your rebooking and cancellation request directly to the provider. You will find the contact details in your booking documents. Our customer service is also happy to assist you with any further questions or if you need support. Stay healthy!
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Bookings

What should I do if I do not get any booking confirmation email?

Don't worry! It can take up to 1-2 workdays until the booking is confirmed. In case you have not received any confirmation after 48 hours, please contact us via online contact form. We will then check if your booking has been submitted and that the correct e-mail address has been used. Please check if the confirmation email is in your Spam mail folder first, thank you!
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Payments

Can I use a different payment method?

You can find properties with different payment methods listed. All accepted payment methods are the ones indicated on the payment information page of the property, when you start the booking process. After booking, you can always check with our partner if it is possible to use another payment method than the ones indicated. However, we cannot assure you that this is possible. You will find their contact details in our confirmation email. If you still have any questions, please contact us via online contact form. We will be happy to help you!
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Trust

Why should I trust Holidu?

Holidu is an international company located in Munich and was founded by brothers Johannes and Michael Siebers in 2014. In 2015, Holidu was awarded the best search engine for holiday homes and apartments by the magazine Guter Rat. You can find reviews of our users on Trustpilot. Although we do not manage the properties directly, we thoroughly verify all of our partners and provide professionally managed properties only. We recommend that you carefully read through the Terms and Conditions of both companies (Holidu and our partner’s), before going through with the booking. You can find them at the bottom of the booking page. Before making any payment, you will receive an email from us and another from our partner managing the property. Our email includes the contact information of our partner and you will be able to obtain more details about your stay by contacting them directly. If you still have questions, please contact us at service@holidu.com. We will be happy to assist you!
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Feedback & Contact

What you can do to help people in Ukraine

Due to the humanitarian crisis in Ukraine, people urgently require help and shelter. Holidu would like to provide help by putting together an overview of resources: for those willing to donate money and for vacation rental hosts or apartment and homeowners who are eager to help. If you are looking for ways to provide support to Ukraine and the Ukrainian people, here are 2 things you can do to help. Donate Offer temporary shelter Donate Your donation can help provide children and families with immediate aid, such as food, water, hygiene kits, psychosocial support and cash assistance. Below you can find a list of organizations you can donate money to so you can support Ukrainians in the most relevant way for you: Red Cross This organization helps Ukrainians with emergency assistance such as food, water, other essential items and supports hospitals and healthcare facilities with medical equipment. Languages: EN, FR, ES, PT, DE, IT UNICEF This organization helps Ukrainian children who were forced to flee their homes with hygiene products, towels and blankets, first aid kits, and other supplies. UNHCR This organization provides life-saving shelter to families who were forced to flee their homes. It provides them with blankets, mattresses, and other supply items. Languages: most EU languages Malteser International This organization collects and distributes supplies, including medicine, cots, blankets, and food among other things, to Ukrainians who had to flee their homes. Languages: EN, DE, FR Vostok SOS This organization helps Ukrainians evacuate their country, provides humanitarian aid and psychosocial support. Languages: EN, UA Voices of Children This organization helps Ukrainian children affected by the war with psychological support. Languages: EN, DE, ES, UA Care This organization helps Ukrainians with food, water, hygiene kits, psychosocial support and cash assistance, prioritizing women and girls, families, and the elderly. Languages: EN Offer temporary shelter If you can provide secure accommodation, be it a room or an entire apartment, please register with the following services: Unterkunft Ukraine A platform for connecting people from Ukraine with hosts who offer accommodation. Languages: EN, UA, PL, DE Airbnb.org Offer your home for free or at a discounted rate to help people in need. All you have to do is provide a comfortable bed and some basic amenities for stays that can range from a few days to a few weeks. Airbnb.org works with non-profit organizations that not only verify that refugees are eligible for free housing, but also provide support before, during and after their stay. Airbnb provides hosts with all-round protection called AirCover, which includes liability insurance and property damage protection up to USD 1 million each. Wunderflats A platform for Germany where you can offer an entire apartment or a spare room. Tenants will be verified, and IDs/passports checked. No minimum rental period required. Languages: DE, EN We Help Ukraine This platform offers the possibility to not only help with housing, but also medical and psychological care, as well as logistics, legal and financial support, local language classes or by providing a workplace for Ukrainian people. Languages: EN, RU, UA United for Ukraine United for Ukraine is developed by volunteers for the purposes of providing information and facilitating access to humanitarian assistance for people affected by the crisis in Ukraine. Languages: EN, UA Host 4 Ukraine This is a platform where people can offer help by providing living space - be it a house, room, bed or couch. Languages: EN, UA Ukraina Services This platform provides the possibility of providing assistance of all kinds for refugees - transportation, accommodation, legal aid, psychological support and much more. Languages: EN, UA, PL
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