What Are the Fees and Consequences for Cancelling a VRBO Booking?

Cancelling a confirmed reservation on VRBO may result in fees, temporary listing suspensions, and other penalties. Before cancelling, it’s important to understand how Holidu’s contractual penalty fee applies and what additional consequences may arise.

Cancellation Fees Based on Timing

According to your Holidu Host Agreement, cancellation fees depend on the time between booking confirmation and when you submit your written cancellation request to our customer service team.

Important: Holidu’s contractual penalty fee takes precedence. If VRBO imposes additional cancellation penalties, they will only apply if they exceed Holidu’s contractual fee.

Holidu Cancellation Fees

• Within 24 hours of booking → Minimum fee of €50.
• Up to 7 days from booking → 10% of the net payout (minimum €50).
• 8 to 15 days from booking → 20% of the net payout (minimum €50).
• After 15 days from booking → 30% of the net payout (minimum €50).

Temporary Listing Suspensions for Host-Initiated Cancellations

VRBO imposes a 7-day listing suspension for any host-initiated cancellation. With each additional cancellation, the suspension period increases by another 7 days, affecting the listing's availability.

• The suspension takes effect 10 days after the cancellation, unless the cancellation qualifies under VRBO’s force majeure policy.
• Each subsequent cancellation will add another 7-day suspension to the affected listing.