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Hosts · Additional Information
French ELAN Regulation (Évolution du Logement, de l’Aménagement et du Numérique)
The recent regulations stemming from France's Évolution du Logement, de l’Aménagement et du Numérique (ELAN) law, alongside updated property declaration rules, bring several significant changes for property owners and landlords in France. At Holidu we have the Obligations to inform all our hosts affected by any new regulation or any update. Among the new changes outlined in Article L. 324-2-1 of French law, we must inform you of your obligations to accept a sworn declaration before publishing or listing a rental announcement online. This declaration confirms the lessor's compliance with the regulations, including whether the accommodation constitutes their primary residence according to Article 2 of Law No. 89-462 of July 6, 1989. Furthermore, if any accommodation you intend to rent falls under the jurisdiction of municipalities implementing the registration procedure specified in Article L. 324-1-1(III), we may be required to publish the declaration number in any advertisement related to the furnished tourist accommodation. Rest assured that all information provided will be handled with the utmost confidentiality and used solely for compliance purposes in accordance with the law. If you already have a published property you will be asked to accept the following declaration before you can access your account. This step is mandatory to continue using Holidu. You can find the overview of the regulations below. Please be aware that the summary of Articles L. 324-1-1 and L 631-7 is not exhaustive, is a simplified introduction to the regulations and that Holidu Hosts GmbH does not guarantee its completeness and correctness. Regulations for Furnished Tourist Accommodations(article L. 324-1-1): Definition: Furnished tourist accommodations include but is not limited to villas, apartments, or furnished studios rented to transient guests for short-term stays (daily, weekly, or monthly), without establishing domicile. Declaration: Lessors must declare furnished tourist accommodations to the local mayor, except if the property is their primary residence. In certain areas, local authorities may require a declaration even if the property is the lessor's primary residence. Rental Limit: In areas with registration requirements, a lessor can rent out their primary residence as a furnished tourist accommodation for a maximum of 90 or 120 days per year, depending on the regulations in his commune, except for specific circumstances like work obligations, health issues, or emergencies. Authorization for Commercial Premises: Some municipalities may require authorization for renting commercial premises as furnished tourist accommodations. Penalties: Failure to comply with these regulations may result in civil fines: up to €5,000 for non-compliance with declaration requirements, up to €10,000 for exceeding rental limits, and up to €25,000 for non-compliance with commercial premises authorization. Regulations for Change of Use of Residential Premises (articles L. 631-7) : Authorization Requirement: Changing the use of residential premises requires prior authorization in municipalities with more than 200,000 inhabitants and in the departments of Hauts-de-Seine, Seine-Saint-Denis, and Val-de-Marne, as determined by Article L. 631-7-1. Definition of Residential Premises: Residential premises include all categories of housing and their annexes established as residential since January 1, 1970. Determining Residential Use: A premise is considered residential if it was designated for such use as of January 1, 1970. Premises built or undergoing works resulting in a change of use after January 1, 1970, are deemed to have the use for which the construction or works are authorized. Exception: If an administrative authorization subject to compensation was granted after January 1, 1970, to change the use of a premise, the authorized premise and the premise used for compensation are deemed to have the use resulting from the authorization. Nullity of Agreements: Any agreements or conventions in violation of these regulations are null and void. Short-Term Rental: Renting out furnished residential premises repeatedly for short durations to transient guests who do not establish domicile constitutes a change of use.Hosts · Additional Information
Embracing Inclusivity in Hosting: Welcoming Guests from All Backgrounds
Opening your property to visitors from all around the world is a fundamental aspect of hosting. Inclusivity plays a crucial role in this process, ensuring that every guest feels welcomed and valued, regardless of their background. Creating a warm, comfortable environment for guests from diverse cultures and walks of life is key to being a great host. At Holidu, we firmly believe that every guest deserves to be treated with respect, free from prejudice or judgment, irrespective of age, gender identity, sexual orientation, nationality, ethnicity, physical ability, race, or religion. A safe, welcoming atmosphere is essential to help guests feel at ease. By assuring visitors that they and their loved ones—whether travelling as couples, families, or friends—will be warmly received, you create a truly enriching experience. This commitment aligns perfectly with Holidu’s mission to provide outstanding vacation experiences for all — free of doubt and full of joy. Tips to Make Your Guests Feel Welcome Leverage Instant Booking for InclusivityHolidu’s instant booking feature allows guests to book without prior approval, signalling that you’re open to hosting anyone who meets your criteria. It promotes a welcoming environment from the start. For more information, check out the Benefits of Instant Bookings. Clearly Describe Your Property’s Accessibility FeaturesIf your property offers accessibility features, it’s important to describe them accurately in your listing. Consider including details such as: Wide doors (minimum 80 cm) Step-free access to the property and throughout the interior Elevator access Toilet with grab rails Raised toilet and adapted bath/bathtub with bath chair Lowered bathroom sink Emergency cord in the bathroom A bathroom with a 1.5-meter turning circle Roll-in shower, shower with grab rails, and shower chair If your property includes a few of these features, it will be highlighted as wheelchair-inclusive, making it easier for guests with accessibility needs to find and book your property. You can update these amenities by going to Amenities > Accessibility. Accommodate Guests with Service AnimalsHolidu is a company that prides itself on inclusivity. We ask that all hosts accommodate guests who require a service animal, complying with the service animal laws in the EU. Service animals are not considered pets, meaning they must be allowed on the property whether your listing is pet-friendly or not. Denying service animals could be considered discriminatory. For more detailed information, please refer to our article on service animals. Respect Guests' PrivacyOnce guests check in, it’s important to strike the right balance between making them feel welcome and respecting their privacy. Avoid visiting the property unnecessarily, but make it clear that you are available to assist should they need anything. This helps create a comfortable and stress-free environment for them. By fostering an inclusive, respectful, and welcoming atmosphere, you can ensure that your guests have an unforgettable stay while contributing to a more open and accepting global community of travelers.Hosts · Your Account
Step by Step Account Verification (KYC) PDF guides
Verificación de cuenta Empresas - guía paso a paso (KYC) ES.pdf Account Verification- Step-by-Step Guide for Companies (KYC) EN.pdf Account Verification- Step-by-Step Guide for Individual _ Sole Proprietor (KYC) EN.pdf Guia passo a passo Processo de verificação de conta - Empresas (KYC) PT.pdf Guia passo a passo Processo de verificação de conta - indivíduos e proprietários únicos (KYC)_PT.pdf Guida passo a passo per la verifica del conto per le aziende (KYC) IT.pdf Verifica dell’account Per persone fisiche e ditte individuali (KYC) IT.pdf Vérification du compte - Guide étape par étape pour les particuliers et travailleurs indépendants (KYC) FR.pdf Guide étape par étape Vérification du compte pour les entreprises.pdf Schritt-für-Schritt-Anleitung Kontoüberprüfung für Einzelpersonen (KYC) DE.PDF Schritt-für-Schritt-Anleitung Kontoüberprüfung für Unternehmen (KYC) DE (1).PDF Verificación cuenta de particulares _ autónomos -Guía paso a paso (KYC) ES (1).PDF Αναλυτικός οδηγός αναγνώρισης λογαριασμού βήμα προς βήμα για φυσικά πρόσωπα και ατομικές επιχειρήσεις (KYC) GR (2).pdf Αναλυτικός οδηγός αναγνώρισης λογαριασμού βήμα προς βήμα για εταιρείες (KYC) GR (1).pdfHosts · Your Account
How to connect your property to AVS (Germany)
If you are using the mobile app, make sure you have the latest version installed. Then follow these steps: Go to the «Account» section in the app and select the «Configure» button in the «Online Guest Registration» section. You will see the list of your properties. Click the «Configure» button next to the property you wish to connect to AVS. Fill out the corresponding form. Check the option “Activate automatic sending to the authority” and make sure that AVS is selected. Fill out the rest of the form with your AVS credentials. If you don't know how to find your AVS credentials, click on “Where to find those credentials” Click on Validate If no error message appears, your property is now successfully connected to AVS. Scroll down the page. You can now configure the name of the guest categories. Guests will see and be able to select those categories when doing the online check-in. Activate the guest card if you want to offer guest cards to your guests Click on “Save changes” Close the pop-up. You will then see that the connection is “Active” Related articles: FAQs Guest Check-in featureHosts · Reviews
Replying to Reviews from Booking.com & Airbnb
Review Response Tool from your Holidu account This feature allows you to respond directly to guest reviews left on Booking.com & Airbnb. Whether you want to express gratitude for their stay or address any concerns, your responses show that you value their feedback. Engaging with guests in this way can boost their satisfaction and increase the chances of future bookings. Key Features Email Alerts: You’ll receive an email whenever a guest leaves a review. Quick Response: Use your Holidu account to write your reply. Helpful Feedback: The system checks if your response covers the guest’s concerns. Final Review: We review your reply to make sure it meets our quality standards before it is published. How It Works Step 1: Get an Email NotificationWhen a guest leaves a review on Booking.com & Airbnb, we’ll send you an email with the details and a link to reply. Step 2: Go to Your AccountClick the "Reply to your guest" button in the email. This will take you straight to your Holidu account, where you can write your reply. Step 3: Write and Submit Your Reply Write Your Reply: Thank the guest, acknowledge their feedback, and address any concerns they mentioned. System Check: The system will look over your reply and let you know if it needs any changes. Submit: If your reply is good to go, submit it. If not, you’ll be asked to make adjustments. Step 4: Review and PublishOnce you submit your reply, we will review it to make sure it’s clear and professional. After that, it will be posted on Booking.com under "Holidu" while keeping the original meaning of your message. Tips for Writing a Great Response Say Thank You: Start by thanking the guest for their stay and for taking the time to write their feedback. Address Issues: Be understanding and solution-oriented. Remember that your answer will be read by all future potential guests and those are the ones you need to reassure and show professionalism towards when answering a guest who may have encountered issues during their stay. Show to your future guests you care, are making improvements and addressing all concerns. Stay Polite: Keep your response friendly and positive, even if the feedback is negative. Do not engage in finger-pointing or escalations. Enhance your professionalism and understanding. Common Guest Scenarios and How to Respond Responding thoughtfully to guest reviews is essential not only for addressing specific concerns but also for reassuring future guests about your commitment to quality. Here are some common scenarios and suggested responses to keep in mind. Remember to thank the guest, address their concern directly, be truthful, and maintain a welcoming tone. Guest criticizes cleanliness or comfortComfort can be a subjective experience. Show understanding, and if recent upgrades have been made, let guests know. Example Response:“We’re sorry to hear about any issues with cleanliness or comfort during your stay. We conduct regular inspections and recently upgraded the [specific item]. Thank you for bringing this to our attention, as guest comfort is always our priority.” Guest mentions limited amenitiesUse this opportunity to reassure guests of ongoing improvements to enhance their experience. Example Response:“Thank you for your feedback regarding the amenities. We’re actively working on enhancing our facilities and always welcome suggestions to make each guest’s stay even more enjoyable.” Guest experienced issues with heating or air conditioningAcknowledge the issue, assure the guest that it is being addressed, and emphasize that assistance is always available for any concerns during their stay. Example Response:“We’re sorry for any discomfort caused by the [heating/air conditioning] system. Guest comfort is very important to us, and we’ve scheduled a maintenance inspection to ensure it’s in top condition. Please know that we are always available to address any issues during your stay. Thank you for your feedback, and we look forward to welcoming you back for an improved experience.” Guest points out the description or pictures were slightly misleadingUse this feedback as an opportunity to review and update the property’s description, ensuring future guests have accurate information. Thank the guest for their input and reassure them that their feedback will help improve the listing. Example Response:“Thank you for your feedback regarding the property description and photos. We’re committed to providing accurate information, and your comments have prompted us to review and update our listing to ensure clarity. We appreciate your insights, as they help us improve the experience for all guests.” Frequently Asked Questions (FAQs) 1. Will my reply be changed?Yes, we might make small edits to ensure it’s clear and professional, but the main message will stay the same. 2. What if my reply needs more work?The system will let you know if improvements are needed. You can update your reply or submit it as is, but it’s best to cover all the guest’s concerns. Keep in mind, once submitted, it cannot be edited. 3. Can I see my reply after it’s published?Yes, you can check your response on your property’s page on Booking.com after it’s been posted. 4. How long does it take for my reply to appear?Once we’ve reviewed your response, it typically goes live within a few hours. However, for Booking.com, the publishing process may take a bit longer, sometimes up to a few days, as they follow their own internal procedures. 5. Can I change my reply after it’s posted?No, once a reply is published, it cannot be changed. Be sure to double-check your message before submitting to ensure it says exactly what you want. 6. Can I reply to a review in my own language?Yes, hosts can reply to reviews in the language they feel most comfortable with. The system will automatically detect the guest’s preferred language and translate the response accordingly before it is published.7. How long do I have to reply to a review?Hosts have up to 14 days to respond to a review. After this period, it will no longer be possible to submit a reply.Hosts · Payments & Invoices
What should I do if some of this data changes in the future?
If your data changes, please update this immediately in your Holidu account.Do you want to contact us?
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