Why is my payment failing on Booking.com?

If you’re experiencing issues with your payment, the next steps depend on the payment method you selected when booking.

If you chose "Pay Now"

Your payment is fully managed by Booking.com, and we (Holidu) do not have access to your payment details. To understand why your payment is failing, we kindly recommend reaching out to Booking.com’s customer service via chat or phone call.

If you selected "Pay On"

Holidu is responsible for processing your payment. If your payment is failing, it might be for one of the following reasons:

1. Payment Authentication Issue

You must authorize the payment via the secure payment link sent to your email. This may require confirmation in your banking app or entering a code/TAN/PIN sent by your bank via text message or phone call.

2. Insufficient funds

Please ensure that your account has enough balance to cover the payment.

3. Withdrawal amount exceeded

Your bank may have set a daily, weekly, or monthly spending limit. Check your banking app or contact your bank for more details.

4. Payment method not supported

Please make sure you are using a valid payment method. We currently accept: CreditCard, Paypal, iDeal (The Netherlands), Klarna (for Austria, Germany, and The Netherlands) or Sofort.

5. Invalid or Declined Card Details – Common issues include:

• Incorrect CVC number or invalid CVC length.
• Invalid or expired card number.
• Blocked or restricted card (your bank may have declined the transaction for security reasons).
• Cancelled card (check with your bank to confirm its status)

6. Too many failed attempts

If you have made 5 or more unsuccessful payment attempts, further transactions may be temporarily blocked. Please wait 1-2 hours before trying again. If the issue persists, we recommend checking with your bank or using an alternative payment method.