What to do If I Need to Cancel Due to an Unexpected Event?

If you need to cancel due to force majeure (such as a natural disaster, public health emergency, or government-imposed travel restrictions), some platforms have special policies that may allow for a refund.

These cases are reviewed individually, and you may be asked to provide supporting documentation.

What Should I Do?

• Check your cancellation policy in your booking confirmation or in your platform account to understand the applicable terms.
• Contact the platform’s support team if you believe your situation qualifies for a refund under special circumstances.
• Provide any necessary documentation, such as proof of travel disruptions, government restrictions, or other relevant information.

We know that cancelling a trip can be frustrating, but we’re here to help. If you have any questions, don’t hesitate to reach out to your booking platform’s customer support or Holidu’s team for guidance.