What Happens If the Host Cancels My Booking.com reservation?

If your Booking.com host cancels your reservation, it can be inconvenient, but the platform has measures in place to assist you. Here’s what to expect.

1. You Will Receive a Cancellation Notification: Booking.com will notify you via email about the cancellation.
2. You Will Receive a Full Refund: If you prepaid for the reservation, Booking.com will ensure a full refund, typically processed within a few business days.
3. Holidu and Booking.com Will Help You Find Alternative Stay: Holidu’s team will prioritize helping you find an alternative property in the area, based on availability, to minimize any disruption to your travel plans. Additionally, Booking.com may also recommend alternative accommodations at a similar price.
4. The Host May Face Consequences: Hosts who cancel frequently may face penalties, including restrictions on their listings or removal from the platform.

What Should You Do Next?

• Check Your Email and Booking.com Account: The cancellation notice and refund details will be available in "My Bookings" on Booking.com.
• Look for Alternative Accommodation: Search for another property on Booking.com, or wait for Booking.com to provide alternatives.
• Contact Booking.com Support If Needed: If you need assistance, reach out to Booking.com’s customer support for help.