Guest Check-in Feature in Italy

Legal Requirements for Guest Registration in Italy

In Italy, all accommodation providers—including short-term rentals—must report guest information to the local police within 24 hours of arrival. If the stay is shorter than 24 h. The gust details must be communicated upon arrival. This is required by Article 109 of the Consolidated Law on Public Security.

Who Must Comply?

All types of accommodation providers, including vacation rental hosts, are legally required to comply with this regulation.

Information Required

Hosts must collect and report the following details for each guest:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of Birth

The collected guest information must be submitted electronically through the Alloggiati Web portal, which is managed by the Italian State Police. 

Failure to report guest details can result in penalties, including fines or imprisonment for the host. 

How Holidu Facilitates This Process

To help hosts comply with legal requirements effortlessly, Holidu provides an integrated guest check-in feature that:

• Automates data collection – Guests receive a check-in link where they enter their required details before arrival.
• Simplifies reporting – The collected information can be automatically transferred to Alloggiati Web, eliminating manual entry.
• Ensures compliance – Hosts are notified if mandatory information is missing, reducing the risk of penalties.

By using this seamless integration, hosts can save time and stay compliant with Italian regulations without extra effort.

How to Connect Your Property to Alloggiati Web

If you are using the mobile app, ensure you have the latest version installed.

Step-by-Step Guide

1. Go to your “Account” section and click “Configure” under the “Online guest registration” section.
   
   
    
2. You will see your list of properties. Click “Configure” next to the property you want to connect to Alloggiati Web.
3. Complete the form and select:
   • “Activate automatic sending to an authority”
   • Authority: Alloggiati Web
   • Enter your username, password, and service key
   • Click “Validate”
4. Click “Save changes” at the bottom of the form.
5. If no error message appears, your property is now connected to Alloggiati Web.
6. Close the form and confirm the connection is active.

Where to Find Your Alloggiati Web Credentials

Steps to Retrieve Your Web Service Key

1. Log into your Alloggiati Web account
2. Click on your account name (top right corner)
3. Select “Chiave Web service”
4. If you already have a code, copy and paste it
5. If not, click “Genera Nuovo Codice” to generate a new one
6. Enter the new Web Service key 

Important Notes:

• You can only generate one new Web Service key per day
• Every time you change your password, you must also update the Web Service key in Holidu

For reference: Alloggiati Web Manual (page 28)