(Junior) Customer Service Representative - German speaking (all genders)

Málaga, Spain

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Holidu is one of the fastest-growing travel tech companies worldwide. Our mission is to make the booking and hosting of holiday homes free of doubt and full of joy. We help hosts to manage their vacation rental with ease and guests to find the perfect holiday home they truly enjoy. Our team of more than 600 colleagues from 60+ nations shares a passion for modern technologies, an ambition for constant improvement and the drive to bring the best experience to more than 40k hosts and 100 million website users each year. You want to achieve amazing milestones with us? Then pack your bag, hop on board and get ready for take off!

Your future team

Our customer happiness team is united by an ambition for constant improvement and the drive to bring the best experience to more than 100 million users each year. The team also very much likes spending time together, sharing food and doing fun team events.

We are currently looking for a motivated German speaker to join our team in Málaga, Spain or Munich, Germany.

Your role in this journey

You will support hosts to manage their properties on various channels including booking.com and airbnb.
You will support guests to manage their bookings efficiently via phone, e-mail and Whatsapp.
You will communicate with our partners such as booking.com and airbnb to solve problems in the booking process.
You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Holidu product every day.
You will play an active part in finding ways to continuously improve our customer satisfaction.
You will intensively cooperate with Product, Sales and Account Management for developing guest / homeowner experience.

Your backpack is filled with

Fluency in German and good English skills. Proficiency in any additional language is a plus.
Friendly, team-work oriented personality and strong communication skills.
Customer-focused mindset with great problem solving skills.
First experiences in customer service or in the hotel industry are a plus.
Willingness to work on weekends (with balance days during the week or additional holidays).
Ambitious, humble and eager to learn.

Our adventure includes

Have an impact on the millions of people using our product every month.
Grow with responsibility from day 1 and develop yourself further through regular feedback, workshops and knowledge exchange.
Use your personal development budget and 2 extra days off to enhance your professional skills by visiting conferences, buying books, attending courses and more.
Connect and have fun with international, diverse and yet like-minded people at work, regular events and 2 office days per week with your team.
Get to know the world with the opportunity to work from other local offices for up to 8 weeks per year.
Go traveling for 23 vacation days + the possibility to take up to 10 unpaid vacation days with interesting discounts on our Holidu Homes.
Get a sneak peek at the adventure that awaits you on Instagram @lifeatholidu.

Want to travel with us?

Apply online on our career page! Your first travel contact will be Lena from HR.

We are committed to diversity in all aspects of our business. We encourage applications from all genders, all corners of the world and all individual backgrounds. You are welcome to submit your application without a photo and without stating your gender, date of birth, marital status, nationality or disability status (if applicable).
If you require any special assistance when arranging interviews, office visits or the recruitment process in general, please contact the relevant HR person responsible for this job and we will do our best to accommodate your needs.