(Junior) Customer Service Representative - Dutch speaking (f/m/d)

Málaga, Spain

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Holidu is one of the fastest-growing travel tech companies worldwide. Our mission is to make the booking and hosting of holiday homes free of doubt and full of joy. We help hosts to manage their vacation rental with ease and guests to find the perfect holiday home they truly enjoy. Our team of more than 600 colleagues from 60+ nations shares a passion for modern technologies, an ambition for constant improvement and the drive to bring the best experience to more than 40k hosts and 100 million website users each year. You want to achieve amazing milestones with us? Then pack your bag, hop on board and get ready for take off!

Your future team

Our customer happiness team is united by an ambition for constant improvement and the drive to bring the best experience to more than 100 million users each year. The team also very much likes spending time together, sharing food and doing fun team events.

Your role in this journey

You will support hosts to manage their properties on various channels including booking.com and airbnb.
You will support guests to manage their bookings efficiently via phone, e-mail and Whatsapp.
You will communicate with our partners such as booking.com and airbnb to solve problems in the booking process.
You will be the voice of the customer and transfer customer requirements & potential issues to the product team to help improve the Holidu product every day.
You will play an active part in finding ways to continuously improve our customer satisfaction.
You will intensively cooperate with Product, Sales and Account Management for developing guest / homeowner experience.

Your backpack is filled with

Fluency in Dutch and good English skills. Proficiency in any additional language is a plus.
Friendly, team-work oriented personality and strong communication skills.
Customer-focused mindset with great problem solving skills.
First experiences in customer service or in the hotel industry are a plus.
Willingness to work on weekends (with balance days during the week or additional holidays).
Ambitious, humble and eager to learn.

Our adventure includes

Impact: Make a difference for hundreds of thousands of monthly users.
Growth: Take responsibility from day one and develop through regular feedback, workshops, and knowledge exchanges.
Personal Development: Use your learning budget and 2 extra study days for conferences, books, courses, and more.
Community: Engage with international, diverse, yet like-minded colleagues through regular events and 2 office days per week with your team.
Flexibility: Benefit from our hybrid work policy and the chance to work from other local offices for up to 8 weeks a year.
Travel: Enjoy 23 vacation days + the possibility to take up to 10 unpaid vacation days with interesting discounts on our Holidu Homes.

Need a sneak Peek?
-> Check out the adventure that awaits you on Instagram @lifeatholidu

Want to travel with us?

Apply online on our career page! Your first travel contact will be Lena from HR.

We champion diversity in every aspect of life. We encourage applications from all genders, corners of the world and individual backgrounds. Please feel welcome to submit your application without a photo and details on your gender, date of birth, marital status and nationality. If you have a disability or special need that requires accommodation, please let us know.