Help and frequently asked questions (FAQ) | Holidu

Guests

What to Do If Your Booked Property Isn't Clean: A Guide for Guests

What to Do If Something Is Broken or Isn’t Working: A Guide for Guests

What to Do If Your Host Is Misbehaving or Rude: A Guide for Guests

Can I Book A Vacation Rental And Bring My Pet(s)?

How long in advance can I place a booking?

Why didn't I receive my booking confirmation?

Where can I find details about the property before booking my stay on Booking.com?

Where can I find details about the property before booking my stay on Airbnb.com?

Can I change my payment method on Booking.com?

Can I change my payment method on Airbnb.com?

What are the accepted payment methods for my booking on Booking.com?

Why is my payment failing

What Happens If the Host Cancels My Booking?

How Can I Organize My Check-In & Check-Out?

When will I receive my refund for a cancelled booking?

How Can I Cancel My Booking?

Where can I find the cancellation policy for my booking

How does Holidu work and according to what criteria does Holidu select the search results?

How can I change my booking dates of a reservation?

How can I change the number of guests?

Where can I find details about the property after booking my stay on all channels except on Holidu.com ?

Where can I find details about the property after booking my stay on Holidu.com ?

How can I make my reservation on Holidu?

Can I Bring My Certified Service Animal To My Booked Vacation Rental?

Review Guidelines for Guests

What can I do if I cannot check in?

Is the property fully accessible?

What is the maximum amount of nights I can book?

How do I change my password?

Why should I create a Holidu Account?

How can I know if there are extra fees?

Do You Offer Discounts?

How can I find Holidu on Social Media?

What are the accepted payment methods on Airbnb?

Which providers are being compared on Holidu?

What are the accepted payment methods on Holidu?

Where can I see the extra fees for my booking?

Who can I contact in case of an emergency?

Can I change my payment method on Holidu?

I cannot log into my Holidu account, what do I do?

When Can I Pay after booking on Holidu?

When Can I Pay for a Holidu Booking?

How can I reach support for Holidu Homes?

Where can I find details about the property before booking my stay on Holidu.com?

Will I Be Charged If I Cancel My Booking?

Where Can I Find My Check-in Instructions?

Why should I trust Holidu?

What to do If I Need to Cancel Due to an Unexpected Event?

What is a security deposit for reservation platforms excluding Airbnb?

What is a security deposit for Airbnb bookings?

How to Find Holidu Homes at Holidu?